Red Activa México (RAM) – www.redactivamexico.net
Last update: January 16, 2026.

1. Purpose and scope

This Policy describes how Red Activa México (“RAM”) processes personal information of Users, Visitors and Clients (Businesses/Places/Pages) that interact with www.redactivamexico.net and integrated or linked ecosystem functionalities. By using RAM, you agree to this Policy. If you do not agree, you must refrain from using the site and its services.

2. Data Controller

The data controller is Red Activa México (RAM).
To exercise your rights or make inquiries, please use the Contact section on the website.

3. How RAM operates (context)

RAM operates a multi-themed social media ecosystem. Each network or section may have moderation (authorized personnel). As a general rule, the creation, listing, and updating of Business/Place/Page content is carried out by authorized RAM personnel based on information provided by the Client, unless formally delegated.

4. Personal data we collect

4.1 Visitors

• Technical data: IP address, device identifiers, operating system, browser, language.

• Browsing data: pages visited, date/time, traffic source, basic events.

• Cookies/similar technologies for operation, preferences and security.

4.2 Registered Users

• Account: name/alias, email, credentials (securely stored password), settings.

• Profile (optional): photo, biography, preferences.

• Interactions: searches, views, saves, reviews/comments, reports, messages when applicable.

• Generated content: posts, images, audio/video, comments, reactions (depending on functions).

4.3 Clients (Businesses/Places/Pages)

• Establishment details: name, category, description, location, hours, photos and branding materials.

• Public contact: telephone, email, links (if the Client authorizes publication).

• Administrative data: contracting, billing and support (not public).

4.4 Geolocation
We can process approximate or precise location only if the User authorizes it. This is used for nearby results (for example, in RAM Maps or local searches).

4.5 Ecosystem module data
Depending on the module, additional data may be processed:

• RAM Maps: location (with consent), place searches, queries.

• RAM Music / IPTV: technical playback and usage data for experience/security.

• RAM Plaza / Store: order data, delivery, billing and support (there may be a supplementary module policy).

• Skyverse (Travel): data required for memberships and reservations, subject to program and third-party policies.

Note: RAM does not intentionally request sensitive data. If a user voluntarily publishes such data, they assume responsibility.

5. Purposes of the processing

• Service operation: registration, authentication, account management and modules.

• Editorial management: creation/organization/publication of Businesses/Places/Pages.

• Experience and relevance: personalization, suggestions, and order of results.

• Security: preventing fraud, abuse, spam, and unauthorized access.

• Operational communications: change notices, maintenance, security.

• Legal compliance: applicable authority requirements and obligations.

• Continuous improvement: aggregated analytics to improve stability and experience.

6. Legal basis

• Consent: registration, use of features, cookies/geolocation (where applicable).

• Contract execution: customer services or digital services.

• Legitimate interest: security and service improvement.

• Legal obligation: regulatory compliance.

7. Cookies and similar technologies

RAM uses cookies for session, preferences, security, and usage measurement. You can manage them from your browser. Disabling them may limit functionality.

8. Third-party services

RAM may integrate third-party services (maps, payments, reservations, analytics, security). These third parties may process data under their own policies. RAM strives to use providers with reasonable safeguards and agreements where applicable.

9. Conservation

We retain data for as long as necessary to provide services, comply with legal/security obligations, and fulfill our responsibilities. Upon request to unsubscribe, we will delete or anonymize your data within a reasonable timeframe, retaining the minimum required by law or for security.

10. Transfers and communications

RAM does not sell personal data. Data may be shared with:

• Providers (hosting, security, maps, payments, reservations) under protection measures.

• Authorities when there is a formal requirement or legal obligation.
  If there are international transfers by suppliers, they will be made with reasonable guarantees.

11. Security

We implement reasonable technical and organizational measures (access controls, monitoring, traceability). No system is infallible, but we work to prevent and respond to incidents.

12. Minors

RAM is not specifically directed at minors. Use by a minor should only be done with the authorization and supervision of their mother, father, or legal guardian.

13. ARCO rights and requests

You canTo exercise your rights of access, rectification, cancellation, and opposition, you must submit your request through the Contact section (if applicable) with sufficient information. RAM may request identity verification.

14. Changes to this Policy

RAM may update this Policy. The current version is published with the date of the update. Continued use constitutes acceptance.

15. Contact

Privacy/personal data: Contact section on the site www.redactivamexico.net.